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Terms and conditions of sale

Version in force from 29 October 2026. These terms apply to every order placed with Dr3amToReal. The Portuguese version is the original and prevails over this English translation.

1. Who we are

Pompousweek Unipessoal Lda (trade name Dr3amToReal), registered office Travessa Cabo Luis, n.º 9, 3800-294 Aveiro, Portugal, company and tax number (NIPC) 516406540, registered at the Aveiro Commercial Registry Office (Conservatória do Registo Comercial de Aveiro), share capital €500.00. Email: dr3amtoreal@gmail.com · Phone and WhatsApp: +351 963 007 377 (charged at the Portuguese national mobile rate). More details in the Legal notice.

2. Who these terms apply to

These terms apply to consumers and to business customers. The rights that the law gives consumers (for example the right of withdrawal and the legal guarantee) apply to consumers only, and nothing in these terms limits them.

3. How to order and when the contract is made

We do not take payment on the website at the moment. Orders are placed by message.

  1. Request. Send us a message by WhatsApp (+351 963 007 377), Instagram (@dr3amtoreal), Messenger (Facebook page) or email (dr3amtoreal@gmail.com) stating the piece, the variant (colour, size) and the quantity. For a personalised piece, also send the text, photo, measurements or other specifications.
  2. Order summary. Before you pay, we send you a written summary with: the seller's identity; a description of the piece and the quantity; any personalisation details; the price including VAT; the shipping cost; the total to pay; payment methods; the delivery time; information about the right of withdrawal or, for a personalised piece, a statement that the right does not apply; the legal guarantee; and links to these terms and to the withdrawal form.
  3. Acceptance. The contract is made when you pay the total shown in the summary. By paying, you confirm that you have read the summary and these terms and that you accept the order with an obligation to pay.
  4. Confirmation. Once we receive payment, we send you an order confirmation containing all the information in the summary, on a durable medium (for example an email with a PDF), within 5 days and in any case before delivery.
  5. Mistakes. If you spot a mistake in the summary (address, colour, personalisation text), tell us before you pay; we will correct it and send a new summary.
  6. Language and copy of the contract. The contract is made in Portuguese or, if you ask, in English. We keep a copy of the summary and the confirmation and will send it to you whenever you ask.

We may decline a request before sending a summary (for example, if the piece is not technically feasible). Once we have received payment, if the piece becomes unavailable, we tell you straight away and refund everything you paid within 30 days at most.

4. The products

3D printing. Our pieces are printed layer by layer, in small batches or to order. There may be small variations in texture, layer lines and shade compared with the photos. These variations do not change the advertised characteristics or affect your guarantee rights.

Characteristics. Each product page and the order summary state the characteristics of the piece. Please read them before ordering.

Personalised pieces. A piece is personalised when it is made to your specifications, for example with your name, text, photo, measurements or design. Choosing a colour or variant from the catalogue options does not make a piece personalised. The order summary always says whether the piece is personalised.

Material you send us. If you send us photos, text, logos or files for personalisation, you confirm that you have the right to use them (including the consent of anyone shown in the photos). We use them only to make your order. We may refuse unlawful content or content that infringes third-party rights.

Specifications of personalised pieces. We make a personalised piece according to the specifications you approved in the summary. Please check them carefully before paying.

5. Prices

Prices are in euros and include VAT at the legal rate. Shipping is not included in the price of the piece; it depends on weight, size and the CTT service chosen and is shown in the summary before you pay. We never charge anything that is not in the summary.

Prices may change at any time, but the price of your order is the one in the summary you accepted.

If we run sales, promotions or clearances, we will show the type of reduction, the lowest price charged in the 30 days before the reduction, the new price and the period, as required by Decree-Law no. 70/2007 of 26 March.

6. Payment

We accept:

  • bank transfer (the IBAN is given in the summary);
  • MB WAY;
  • Multibanco reference;
  • bank card, through a secure Stripe payment link;
  • cash, when arranged with us.

Payment is made in full before production starts. We issue an invoice for every order. If you need an invoice with your tax number or company details, tell us before you pay.

7. Shipping and delivery

We ship to mainland Portugal only, by CTT. We do not ship to the Azores, Madeira or outside Portugal. Production (preparation) takes 3 to 7 working days, depending on the piece, plus CTT transport (usually 48 to 72 hours after dispatch; this is an estimate and outside our control). The delivery time in the summary includes production and transport. If no time is stated, we deliver within 30 days of the day after the contract is made. More details in Shipping and delivery.

If an order is delayed, we will tell you and give a new date. If delivery is late, you keep all the rights the law gives you, including, in the cases set by law, the right to terminate the contract and receive a refund of everything you paid.

8. Right of withdrawal

If you are a consumer, you have 14 days to withdraw from the contract without giving a reason, except for personalised pieces. Full conditions, return costs, refund timing and the form are on Right of withdrawal and returns.

9. Legal guarantee

Every piece sold to a consumer carries the 3-year legal guarantee of conformity from delivery, under Decree-Law no. 84/2021 of 18 October.

  • If a lack of conformity appears within 2 years of delivery, it is presumed to have existed at delivery.
  • If there is a lack of conformity, you are entitled to repair or replacement and, in the cases set by law, to a proportionate price reduction or to terminate the contract.
  • To use the guarantee, contact us by email or WhatsApp with a description and photos. We pay the shipping costs for non-conforming pieces.

10. Liability

We are liable as provided by law. Nothing in these terms excludes or limits our liability where the law does not allow it, nor the rights the law gives consumers.

11. Our designs

Dr3amToReal designs, photos and texts belong to Pompousweek Unipessoal Lda or to their authors. Buying a piece does not transfer any rights in the 3D model or allow it to be copied.

12. Personal data

We process your data as described in the Privacy policy.

13. Complaints and disputes

You can contact us by email or WhatsApp, or file a complaint in the Electronic Complaints Book. Consumers may also use a consumer alternative dispute resolution body — see Complaints and dispute resolution. This does not affect your right to go to the competent courts under the law.

14. Changes to these terms

We may update these terms. Changes do not apply to orders already paid: each order is governed by the terms in force on the date of payment. The date of the current version is shown at the top of this page.

15. Governing law

These terms are governed by Portuguese law, without prejudice to any mandatory consumer-protection rules that apply to you.